Frequently Asked Questions

Ordered on business days, shipped the same day where possible. Average delivery times:

• The Netherlands — ordered on a business day, delivered the next business day
• Belgium — 1 to 2 business days
• Other countries — an average of 2 to 3 business days

As we are dependent on the carrier, we cannot guarantee these delivery times, but we do our utmost to deliver your package as quickly as possible.

• The Netherlands — €5.99 per package, free from €89.99
• Europe — €6.99 per package, free from €100
• Outside Europe — €15.99 per package

Please note: for orders outside the EU, import duties and taxes may apply upon delivery. These costs are the responsibility of the customer.

All our packages are shipped via DHL. If you are not home during delivery, the package may be delivered to a neighbor or taken to a DHL service point.

Carriers do not always leave a physical notification. Therefore, always check your track & trace for the current delivery status. If a package is not collected from the service point within one week, it will automatically be returned, and we will process it as a return.

Yes. We deliver throughout Europe and beyond. Delivery time and shipping costs depend on your country. Are you unsure if we deliver to your country? Please email Klantenservice@richesseclothing.nl.

Yes. During holidays and sale periods, there may be delays in processing and delivery due to high volume at our warehouse and with the carrier. Around holidays, we recommend ordering in advance.

As soon as your order has been shipped, you will automatically receive an email with the track & trace information so you can follow your package closely.

First, check your spam or promotions folder — the email sometimes ends up there. If you still can't find it, email us at Klantenservice@richesseclothing.nl with your name and order number, and we will resend your information.

It may take some time for the carrier's first scan to appear. If the status remains unchanged after 24 hours, please contact us, and we will investigate it for you immediately.

Returns can be made up to 14 days after receiving your order. Items must be returned unworn, undamaged, and in their original condition and packaging. If an item is no longer in its original condition, the return may be refused, or a reduction in value may be charged.

A return must always be registered in advance with our customer service. Never simply send a package back — unregistered returns will not be processed and may get lost.

Email your return request to Klantenservice@richesseclothing.nl and include:

• Name
• Email address
• Order number
• Item(s)
• Whether it is an exchange or a return
• For exchanges: the desired size or item

After registration, you will receive return options and instructions by email. Your return is only valid after you have responded to this.

Yes, exchanges are possible as long as the desired item is available. Register your exchange through customer service — we process exchanges with priority. If the desired item is no longer in stock, our customer service will contact you to find a suitable solution together.

Return costs are at your own expense, unless otherwise stated. Always send your return to the correct return address (which you will receive after registration). Until the package arrives at our facility, the shipment remains your responsibility — therefore, send with track & trace and keep your proof of shipment.

After receipt in our warehouse, processing takes a maximum of 14 business days. As soon as your return has been processed, you will receive an email notification. During sales and holidays, this may take longer due to high volume.